PATIENT VOICES
PATIENT VOICES
PATIENT VOICES
Patient Community Advisory Board
In keeping with CALQIC’s commitment to health equity and the integration of patient and community expertise, CALQIC created a Patient Community Advisory Board (PCAB). We recruited and identified 11 PCAB members representative of patient populations of the clinics enrolled in the CALQIC Learning Collaborative. We believe we fairly compensated the PCAB for consulting with us and sharing their expertise on the lives and experiences of low-income patients and caregivers.
“We benefited tremendously from the honest and authentic perspectives and experiences of patients and their caregivers, as well as from the expertise of PCAB members who worked as community-based providers to populations reflective of CALQIC patient populations. We are grateful the PCAB was willing to lend their time and perspectives to this important work.”
– The CALQIC Co-Directors
PCAB Members:
Cindy Dominguez
Daly City, CA
Cindy lives in the Bay Area and works as a school counselor at a high school and adult school in San Mateo County. She has worked with youth and families for two decades supporting their social-emotional well-being and helping to navigate their academic goals. While being a part of the PCAB, she has enjoyed seeing the thought and intentionality that goes into community health programs.
In her free time, Cindy enjoys going on hikes around the Bay Area to take in beautiful views and to be with nature.
MaDonna Feather-Cruz
Santa Rosa, CA
MaDonna is an enrolled member of the Round Valley Indian reservation, in Covelo, CA. She enjoys building connections that strengthen combined communities through her participation in the CALQIC’s PCAB. Her hope is that people seek the help they need when affected by mental illness and promote their longevity and cure loneliness by gaining community.
In her free time, she likes to spend time with her husband and family by going to the ocean, Native American events, hiking and bike riding.
Deborah Gallegos
San Francisco, CA.
Occupied Yelamu Ohlone Territory
Deborah’s PCAB participation reflects her desire to improve patient-provider relationships, ACEs awareness, and the diversification of the healthcare workforce, to meet the social, emotional, political, and cultural needs of Black, Indigenous, and People of Color (BIPOC) communities. She applies what she learns about being trauma-informed to her parenting and her work in community health nursing.
In her free time, she enjoys listening to hip-hop music, watching sociopolitical documentaries, and reading Ethnic Studies literature.
Jenny Huerta
Jenny Huerta is a California native whose personal mission is supporting working-class communities. She was born in Los Angeles and educated in the Bay Area. After coming close to homelessness herself, Jenny is now a Mortgage Loan Officer, committed to assisting with purchasing property and building financial health and wellness.
Jenny also works in the non-profit sector, specializing in working with clients from disenfranchised communities and those with special needs to advance youth rights, environmental and health justice, economic development and equity.
As a retired healthcare worker, Jenny enjoyed participating in the PCAB and offering her understanding about the needs of California families as it relates to healthcare reform.
Nicole Hutchings
Fresno, CA
Nicole Hutchings is currently the Out of School Time Coordinator for the Fresno EOC Street Saints. Her work with CALQIC’s PCAB is guided by the hope that people of all cultures are treated equitably and that clinicians understand how to approach care for patients of different backgrounds.
In her free time, Nicole enjoys going to the beach with her children.
Sofia Maldonado-Ramirez
Pacoima, California
Sofia came to CALQIC’s PCAB from the Northeast Valley Clinic, driven by her interest in learning more about the resources that can be used to better prepare for and prevent trauma in the next generation of children and adults. In her free time, Sofia liked to exercise by walking and taking advantage of free workshops that clinics offer.
Martha Navarro
Los Angeles
Martha has worked as an instructor and health promotor for 38 years in the Los Angeles County Office of Education and Planned Parenthood. She is passionate about bringing resources to the Latin community.
Cristina Perez
Pacoima, CA
Cristina is a doting mother of two children. Her work on the CALQIC PCAB is informed by her parenting and her experience with counseling. She is committed to helping clinics improve the resources available to patients.
Elena Diaz-Salgado
Mission Hills, CA
Elena was referred to the CALQIC’s PCAB after working on the patient committee at the San Fernando Clinic. She enjoys learning about existing programs and tools that help patients with their needs and helping to shape them through her work with providers.
In her free time, Elena likes to care for her plants and take walks.
Patricia Serrano
San Francisco, CA
Patricia participated in CALQIC’s PCAB because she finds value in voicing her opinion to help others like her. She hopes the impact of the PCAB helps people in the community receive better care in clinics. In her free time, Patricia enjoys going to the beach.
Monique Sonoquie
Santa Barbara
Monique works with foster children and families. She hopes her participation on the PCAB leads to being able to help people heal from traumatic experiences by ensuring access to appropriate services. In her free time, she enjoys Native American cultural practices – gathering, weaving, and sharing.
Reports
What Community Members Say: Insights from a Patient Community Advisory Board
This document provides a summary of PCAB meetings and interviews, and covers their views on staff diversity, the physical clinical space, patient education materials, and other topics.
What Families Have to Say: Insights from Patients and Caregivers Who Have Completed ACEs Screenings
This report summarizes input from one-on-one interviews in which adolescents and caregivers for younger children in Los Angeles were asked to share their thoughts, feelings, and opinions about participating in the ACEs screening, as well as the perceived positive and negative effects.
Webinar: Centering Patients and Families in ACEs Screenings
This webinar covers what’s been learned from patients and families about ACEs screening and response. Participants heard from the Patient Community Advisory Board and from providers and staff from the LA County Department of Health services.
